A good strata management company will work to enhance your property value, help to improve the lifestyle of residents and optimise your budget without incurring undue risks. They should provide a skilled team of experts who can offer advice and deliver the best service for your property.
Standard operating procedures and financial transparency
A good company such as Strata Management Moonee Ponds will be able to offer standard practices which have been developed through years of experience. These procedures should include preventive maintenance programs, regular audits, and a transparent financial system. They should work to enhance the value of the property and the lifestyle of the residents. They should adhere to accounting protocols which promote the financial health and stability of your strata corporation.
Efficient communication and responsiveness
Clear and responsive communication is key to the efficient running of a strata management company. These companies should employ a 24/7 call centre to provide you with solutions to your problems whenever you need them. Issues can arise at any time, So not only should strata managers know how to respond, but they should also do so in a timely manner. Both local councils and residents should be kept updated on the progress of any project or development within your property. A strata manager with the ability to listen and collaborate with both the local council and the residents will be able to tailor their service to meet your needs, achieve your goals and ultimately realize your vision.
Transparency, accountability and attention to detail
It is essential that your strata management company operates in full transparency. They should be open-minded, collaborative, and continuously looking to improve their levels of service. They should provide you with a manager who pays attention to the details which can make the difference between ordinary and extraordinary service. A good strata management company will connect you with a manager who understands your neighbourhood and culture as well as local by-laws and regulations to ensure your property is smoothly administered and run with a sense of community.
A good strata management company should demonstrate a commitment to training
Exceptional property management and dedicated customer service can only be provided by a unified, knowledgeable and expertly trained team. The very best strata management companies are very much committed to providing continual development and training programs for all their employees at all levels of their organisation, both online and face-to-face. They will also coordinate with local councils to ensure that everyone involved is reading from the same page and performing at their optimum level.
The task of selecting a strata management company to partner with and to help manage the property and the community in which you live is not easy and should be taken seriously. Even though you may feel that you can manage a strata scheme yourself, the precise and complex nature of strata management law as well as its continuous process of updating can lead to unforeseen difficulties which are not easily resolved. Always engage a reputable strata management company that can offer you legitimate services at a reasonable price.
